Refund policy
Order Processing
Orders are processed and dispatched within an estimated 2 to 5 business days after confirmation.
By placing an order on our store, you agree to the terms of this policy.
Shipping Timeline
Estimated Delivery
Delivery timelines shown on our website and at checkout are estimated timeframes and are shared with customers before placing an order.
Normal Delivery
Orders are normally delivered within the provided estimated timeframe.
Possible Delays
Delays may occasionally occur due to international transit, customs clearance, courier service issues, global geopolitical events, or other circumstances beyond our control.
No Refunds for Delays
Orders cannot be cancelled, returned, or refunded solely due to shipping delays once dispatched, except where required by law.
Cancellation Policy
- Within 24 hours: Orders can be cancelled.
- After 24 hours: Cancellation requests are not eligible.
- After delivery: Orders cannot be cancelled.
- Exception: If a cancellation request is approved after production has started, a 30% non-refundable fee will be applied where legally permitted.
Returns
We want you to be completely satisfied with your purchase. If you're not happy, you can return your eligible item within 14 days of delivery.
Return Conditions
To qualify for a return:
- Items must be unused.
- Items must be in original packaging.
- Items must be in resellable condition.
- Customers are responsible for return shipping costs.
- Final sale or customized items are not eligible for return, refund and exchange.
Contact Us
Customers must contact our support team before sending an item back or requesting a return or refund. Otherwise, we will not accept or process the return, refund or exchange.
To start a return,refund or exchange please contact our support team at info@swiftracegear.com.
Refund Process
Refunds are issued only after the returned item is received and inspected, except where applicable law requires otherwise.
Approval is not automatic. If the item does not meet our return conditions, the refund request may be declined.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be sent to your original payment method within 10 business days.
Please note that banks or credit card providers may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@swiftracegear.com.
Exchanges
The fastest way to receive a different item is to return the item you currently have.
Once the return is accepted, you can place a new order for the replacement item.
Size and Measurement Responsibility
- Customers are responsible for choosing the correct size and providing accurate measurements.
- Returns or refunds will not be accepted for incorrect sizes or wrong measurements provided by the customer.
Address Accuracy
- Customers must provide accurate and complete shipping information when placing an order.
- If delivery fails due to an incorrect or incomplete address, refunds or returns will not be accepted.
Customs and Import Duties
- Customs clearance, import duties, taxes, or delays are outside our control.
- Refunds or returns cannot be issued solely due to customs delays or import charges.
Non-Returnable, Non-Refundable & Non-Exchangeable Items
The following items cannot be returned, refunded, or exchanged:
- Sale items
- Customized or personalized products
- Limited or special edition items
Contact Support
If you need assistance regarding your order, returns, or refunds, please contact our support team .
Email: info@swiftracegear.com